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Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
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24-Hour Towing Service

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4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

DENVER STEERING, STRUT & SUSPENSION REPAIR FOR ENGLEWOOD AND SHERIDAN

The steering and suspension system of a vehicle is not only a major safety factor, but also helps enhance the comfort of the ride.

DR Auto & Truck has the equipment and knowledge to diagnose and repair your steering and/or suspension issues. Our specialized technicians have the latest certifications for suspension repair, diagnostics, and technology. Our technicians will closely examine your vehicle's steering and suspension components including rack and pinion steering gear, struts, and CV joints.

SIGNS OF A PROBLEM

Steering and suspension problems can cause any vehicle to become difficult to control. If you experience any of the following suspension problems, be sure to schedule an appointment immediately.

  • your vehicle consistently pulls to one side while driving
  • the steering wheel either turns too easily, or becomes difficult to turn
  • the steering wheel jumps or jerks while driving
  • you hear knocking, whining, or squeaking while turning
  • your vehicle continues to bounce after hitting a bump in the road

Maintenance Tip

Loose steering parts will make a car difficult to handle and will cause the front tires to wear out prematurely. That's why it's important to have the steering checked at least once a year.

STEERING FUNDAMENTALS

Today, there are two basic types of steering systems: standard mechanical (reciprocating ball) steering and rack and pinion steering. The standard mechanical steering can be either power-assisted or non-power. Non power steering is called "manual" steering. Rack and pinion is almost always power-assisted.

Standard Mechanical Steering

Standard mechanical steering uses a series of links and arms to ensure both wheels turn in the same direction at the same time. Basically this is how it works:

  • The steering wheel is connected to the steering box through the steering column. The steering box turns the rotation of the steering wheel 90° and, in the case of power steering, uses high-pressure fluid to help actuate the steering.
  • The steering box has an arm attached to the output shaft called the pitman arm. This connects the steering box to the steering gear. The pitman arm is connected to one end of the center link (or drag link). On the other end of the center link is an idler arm. Between the idler and pitman arms, the center link is supported in the proper position to keep the left and right wheels working together.
  • Denver steering, strut, suspension repair in Englewood and Sheridan

  • The inner tie rod ends are attached to each end of the center link and provide pivot points for the steering gear. From there it goes to the outer tie rod ends through an adjustment sleeve. This sleeve joins the inner and outer tie rod ends together and allows for adjustment when the front wheels are aligned.
  • The outer tie rod ends are connected to the steering knuckle that actually turns the front wheels. The steering knuckle has an upper and lower ball joint on which it pivots and creates the geometry of the steering axis.

Rack and Pinion Steering

Rack and pinion steering, on the other hand, basically combines the steering box and center link into one unit. The steering wheel, through the steering column, is directly connected to the rack. Inside the steering rack is a pinion assembly that moves a toothed piston, which in turn moves the steering gear. One end of the inner tie rod ends is connected to each end of this piston and the other end is connected directly to the outer tie rod end. The inner tie rod end is actually threaded into the outer tie rod end and can be rotated to make adjustments during a wheel alignment. Rack and pinion steering is almost always used with a strut suspension system. The bottom of the steering knuckle still pivots on a lower ball joint, but the top of the knuckle is connected to the strut assembly. In this system, the outer tie rod end is connected to an arm on the strut housing itself.

SUSPENSION REPAIR FUNDAMENTALS

Suspension is the term given to the system of springs, shock absorbers and linkages that connects a vehicle to its wheels. The coil or leaf springs are the first line of defense when it comes to handling the abuse of the road. In turn, your shock absorbers handle the abuse caused by the rebound of the springs. They both work together to keep your vehicle under control. These along with a variety of control arms, shafts, rods, bushings, joints, and knuckles make up what's commonly called a conventional suspension. Many of today's front-wheel drive cars have a strut suspension system that combines the control arms and shock absorbers of a conventional suspension into one unit, eliminating the need for a lot of other components.

For Denver Steering, Strut and Suspension Repair
in Englewood and Sheridan Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com