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Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

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24-Hour Towing Service

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4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

CAR AND TRUCK OIL CHANGES

An oil change at DR Auto & Truck Repair is quite extensive. While draining the old dirty oil, our ASE certified technician gives each vehicle a courtesy 30 point vehicle inspection and replaces the oil filter at no extra charge. We will inform you of any brake wear or oil leaks that need to be addressed. We also properly adjust all tire pressures and top off all low fluids.

Maintenance Tip

Car and truck oil changes are the single best, inexpensive investment you can make to prevent major car repairs and their associated costs!

WHY GET AN OIL CHANGE?

Every engine on the road operates at very high temperatures. Over time, this causes thermal breakdown in the engine oil. Different parts of the engine can rub together if not lubricated properly. Changing the oil in your vehicle will help improve your vehicle's engine protection, keeping it running at its highest ability.

WHEN TO GET AN OIL CHANGE

The question isn't whether or not to change your oil, but rather how often it should be changed. Most vehicle manufacturers recommend you have the oil changed every 3,000 to 5,000 miles (review your owner's manual to see the recommended time for your particular vehicle). However, your personal driving habits (high speed driving or carrying heavy loads), the type of motor oil used, and the climate you drive in (extreme temperatures or driving on dirt roads) are all factors that determine the life of your oil. Our technicians here at DR Auto & Truck can help you determine the appropriate interval for you vehicle.

FLUIDS

Need a Reminder

We realize that your car's maintenance may not be at the top of your to do list. Let us help you. Simply sign up for our "Care Care Alert" service and DR Auto will promptly notify you (via email or phone call) when your car is due for an oil or fluid change. Click here to sign up now!

Just like your engine oil, there are other vital fluids that require changing at various manufacturer's recommended intervals. Our flush services include:

  • Brake fluid is a hydraulic fluid that is pumped from the pedal to the brake and assists in stopping your car. Over time this fluid can break down which results in reduced pressure and less efficient braking.
  • Power Steering fluid makes maneuvering vehicles easier by using a hydraulic pump and cylinder to assist the driver when steering. Over time, it can become dirty and act as an abrasive within the steering system. When this occurs, it should be flushed out completely and and replaced with new fluid.
  • Automatic Transmission fluid provides the hydraulic power used by an automatic transmission to perform its basic functions such as gear changing, transmission engagement/disengagement, and downshifting.
  • Cooling System/Anti-Freeze keeps your engine cool by circulating fluid through the engine (with extreme temperatures) to your vehicle's radiator where it can be released.

On four-wheel drive vehicles, the front and rear differential fluid along with the transfer case fluid also needs to be changed. This service is commonly known as a 4x4 service.

For Thorough Car and Truck Oil Changes and Fluid Services, Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com