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Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

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4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

SCHEDULED FACTORY MAINTENANCE IN DENVER, ENGLEWOOD, AND SHERIDAN

Staying on top of your Denver, Sheridan, or Englewood vehicle's scheduled factory maintenance is the best and most affordable way to ensure our vehicle remains reliable for years down the road. Do you think you are required to go to the dealer for these services? Absolutely not! DR Auto & Truck Repair is the economical alternative. Our factory trained service technicians can handle all your vehicle's factory scheduled maintenance, regardless of the make and model.

TYPES OF SCHEDULED FACTORY MAINTENANCE

Your Denver, Sheridan, or Englewood vehicle has a detailed maintenance schedule outlining specific operations to be performed on various components and systems. These services are done at different times and mileage intervals to ensure proper operation and to prevent premature wear.

Maintenance Tip

Documented maintenance records can increase the resale value of your car.

Your driving habits should also be considered. Practices like city driving, carrying heavy loads, driving on unpaved roads or in extreme temperatures all affect the maintenance needs of your car. Another important reason for scheduled factory maintenance is to maintain your car's factory warranty and/or extended warranty (check your Owner's Manual for the manufacturer's list of specific services that must be done in order to comply).

DO I NEED A TUNE-UP?

Scheduled Factory Maintenance in Denver, Sheridan, or Englewood

A tune up, often referred to as a major service, is not thought of the same way today. Most vehicles built since the early 1980s require a tune up only once every 30,000 miles. Now, some newer cars and trucks can go up to as long as 100,000 miles between each tune up.

There is no definition of what a full tune up should include, but the majority would agree it consists of replacing the spark plugs and performing other adjustments to maintain or restore like-new engine performance. Consult your owner's manual for more specifics on what is right for your particular vehicle.

For Affordable Scheduled Factory Maintenance for your Denver, Englewood, and Sheridan Car Truck, or SUV, Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com