Our HoursHours Logo

Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

Shop Front Image

------------------------------

24-Hour Towing Service

------------------------------

Find Us (view map)

Map Logo

4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

CAR BATTERY AND ELECTRICAL SYSTEM MAINTENANCE

From power windows that don't close, to dim headlights and a radio that won't play, your car's electrical issues can be frustrating. And some, like your air bag and ABS brakes, can be dangerous. Whether the repair requires replacing a few fuses or replacing your battery, DR Auto's ASE certified technicians can quickly diagnose and resolve your electrical issues.

YOUR CAR'S ELECTRICAL SYSTEM

These days, your vehicle requires a complicated system of electrical circuits to produce, store, and distribute the electricity it requires for everyday operation.

Maintenance Tip

Keeping your battery's terminals clean from corrosion will help prevent problems starting your car.

The first major component in the electrical system is the battery. The battery is used to store power for starting your vehicle. The battery also operates other electrical devices and functions such as the radio, clocks, defroster, door locks, and alarms. The battery also operates functions such as the sun roof and power windows while the vehicle is powered off.

The next major component is the starter motor, which is used to start the engine. The third component is the alternator, a charging device powered by the engine. The alternator powers the electrical system when the car is running, and restores the charge within the battery.

Car Battery and Electrical System

With these basic components, the car maintains its supply of electricity. In addition, a device called the voltage regulator keeps the power level stabilized and the fuse box keeps minor problems from becoming major ones.

For Quality Car Battery Replacement and Electrical Work, Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com