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Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

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24-Hour Towing Service

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4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

CAR SYSTEM DIAGNOSTICS IN DENVER, SHERIDAN, LITTLETON, AND ENGLEWOOD

Let's face it, when the Check Engine light appears in your dashboard, it's a bit alarming. And you typically have no idea what could be causing the problem to your Denver, Englewood, Sheridan, or Littleton car, truck or SUV. Using specialized equipment, DR Auto's skilled technicians will run a comprehensive computerized car system diagnostics check that points them to the source of problem. From here they can further diagnose and repair the issue.

WHAT ARE CAR SYSTEM DIAGNOSTICS

Maintenance Tip

If your check engine light comes on, call us immediately for an appointment.

Car system diagnostics software (commonly referred to as On Board Diagnostics or OBD) helps keep your vehicle running smoothly. The OBD system is composed of hundreds of different sensors and ports (called data points) located throughout your car. They are monitored by the check engine light and keep a record of all of the things that happen to your car as you drive it, both good and bad.

Car system diagnostics in Denver, Englewood, Littleton and Sheridan

Car diagnostics can tell you such things as ignition timing issues, fuel injector performance, whether the ignition coils are firing, engine rpm levels, air and coolant temperature, crankshaft and camshaft position, throttle opening, and much more. After a car diagnostic is performed, the computer records a code for each data point to reveal where there is a problem. OBD software is built into all cars made after 1996 and many earlier cars as well. Most car diagnostic checks can be performed in under an hour.

For Dependable Car System Diagnostics in Denver, Sheridan, Littleton, and Englewood, Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com