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Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

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24-Hour Towing Service

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4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

TRUCK AND CAR AC REPAIR FOR
DENVER, ENGLEWOOD, AND SHERIDAN

Air conditioning has come a long way since it was introduced in the 1940s. These days computerized controls allow you to set a desired temperature to which your car automatically adjusts. These improvements have added to the complexity of your AC system and the days of a do it yourself repair is a thing of the past.

DR Auto & Truck Repair is a certified air conditioning facility. From freon recharging to air conditioning repairs, our technicians can keep you cool.

Maintenance Tip

If your AC fan/blower is louder than usual, it may be a sign there is a problem with your AC system.

Car AC Repair

HOW AIR CONDITIONING WORKS

Air conditioning systems work on the principles of evaporation and condensation. First you take a refrigerant gas and place it in a sealed system. The gas is pressurized and pumped out by your vehicle's compressor. The hot compressed vapor is then sent to the condenser where the heat is removed and the gas changes to a liquid state. Next, the cold refrigerant is released into the evaporator where it vaporizes and absorbs heat from the air in the passenger area. As the heat is absorbed, cool air becomes available and a blower fan helps to distribute it throughout.

THE ENVIRONMENT AND AIR CONDITIONING

In the past, R-12 refrigerant (commonly known as Freon) was used in cars and trucks. But scientific studies showed that R-12 is a chlorofluorocarbon (CFC) and is harmful to the earth's ozone layer. Consequently, all vehicles built after 1996 use R-134A, a more environmentally friendly refrigerant.

For Quality Truck Car AC Repair in Denver, Englewood, Sheridan, Call Us Today!

303-996-0920

4100 S. Federal Blvd. Sheridan, CO 80110

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com